In our Help Center, you can find lots of helpful articles and guides: answers to gameplay questions, basic troubleshooting steps, account management instructions, etc. Try checking it out first so you do not have to wait for help! Press the category to learn more:
| Gameplay |
Technical issues |
| Payments |
Account management |
If you have not found the answer to your question in the Help Center, contact our Support team. Our specialists will review your inquiry.
To contact our Support team:
-
Open Game Settings by tapping the gear button in the upper-right corner of the main game screen:
-
Tap the Open button next to the Support option:
-
Open Chat at the bottom of the page.
-
In the chat, select the subject you have a question about and follow the instructions from our Support bot, Raymond.
Note
Please select a relevant question category: it helps our specialists solve your problem faster. For example, you must choose Payments if you have not received purchased goods.
If you cannot submit a ticket from within the game:
-
Press the three-line icon in the upper-right corner of this page:
-
Then select Submit a request.