In this article, you can find out what you should do if the game does not start, crashes, or restarts.
1. Make sure your mobile device meets the minimum requirements — 2 GB of free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities. Closing other applications that run in the background might help improve the game's performance.
2. Make sure that your game account is connected to Google Play / Game Center / AppGallery. The instructions depend on the app store you installed the game from.
Then reinstall the game.
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be loaded automatically.
3. Check for updates to your operating system. Your operating system has to be up-to-date to ensure stable performance.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.