In this article, you can find answers to frequently asked questions about gameplay.
- How do I transfer my account to another platform?
- What's the best team/hero?
- How is the Tower difficulty defined?
- Why don't my heroes get EXP in raids?
- How does the Daily bonus reset?
- Why did letters disappear from my mailbox?
- How do x2 rewards work in the Dungeon?
- Why haven't my titans resurrected in the Dungeon?
- Why didn't I get the Grand Arena reward at 08:00 PM?
- Why don't I get Grand Arena Coins for a successful defense?
- How was I attacked from a far-away position in the Grand Arena?
- Why have I lost though my team has more power than my opponent's?
- Why didn't I get my Elemental Sphere after a Hydra battle?
- Why can Guild and personal activity mismatch?
- What's the penalty for leaving a Guild?
- How can I change Guild Master?
- Why does my Guild have no Guild War on Saturday?
- Why have I lost a battle in Guild Wars against the same team I've won in the Arena?
- Why are some in-game items missing?
- Why is a Golden Horn of Summoning missing?
- Why did a recently created equipment item disappear?
- What do I do if I have accidentally transferred to the wrong server?
- How do I delete my character (game profile) on a certain server?
- Why can't I upgrade a skill/skin?
- How do I report offensive behavior in the game chats?
- How do I manage the blacklist?
- Where is the skin I've got in the Outland?
- Why didn't I get emeralds for a Free tab task?
- I completed a task with a multiplier but got x1 emeralds instead.
- Why do I get different Free tasks than other players?
- Why can't I get Cleaver or a supertitan?
- How do I leave feedback?
How do I transfer my account to another platform?
What's the best team/hero?
All characters in the game are unique. Each battle requires a specific strategy and team composition, and no single team can defeat them all.
Try experimenting with different characters depending on your opponent. Well-chosen heroes may sometimes defeat opponents even when outnumbered.
How is the Tower difficulty defined?
The difficulty of the Tower depends on your team level, which you can find under your avatar on the game's main screen. If your heroes are not upgraded up to that level, clearing the Tower might become a challenge.
Why don't my heroes get EXP in raids?
When you raid a mission, your heroes do not obtain experience directly. Instead, acquired experience points are converted into EXP Potions that you can find in your Inventory and use to upgrade any hero of your choice.
How does the Daily bonus reset?
On the first day of each calendar month, the counter of the collected rewards is reset, and you start collecting rewards again from the first day of the month.
Why did letters disappear from my mailbox?
Letters are stored in your in-game mailbox for a limited amount of time, usually for three days. Afterward, any items they contain are permanently deleted. The expiration date is displayed at the bottom of the letter.
Make sure to claim rewards as soon as they arrive in your mailbox. Our Support team cannot restore expired letters and rewards.
How do x2 rewards work in the Dungeon?
You get a double reward for clearing a Dungeon level for the first time: 50 Titan Potions, 2 Soul Stones, and 12 titanite:
If you clear the level again, the reward is 25 Titan Potions, 1 Soul Stone, and 6 titanite:
Why haven't my titans resurrected in the Dungeon?
Titans resurrect with the Dungeon reset at the beginning of a game day, at 5:00 AM your in-game time zone. If your titans are still dead, then you have already explored the Dungeon today or changed the time zone recently. You will be able to proceed tomorrow.
Why didn't I get the Grand Arena reward at 08:00 PM?
To receive the reward, you need to attack at least once in Grand Arena before 8:00 PM your in-game time zone. Successful defenses do not count for issuing the reward.
Why don't I get Grand Arena Coins for a successful defense?
Each day only the first five successful defenses grant Grand Arena Coins, so you can receive up to 50 Coins. All further defenses are not rewarded.
How was I attacked from a far-away position in the Grand Arena?
There are two matchmaking ranges in the Grand Arena: visible and hidden.
- The visible range includes player positions you can see in the list of suggested opponents.
- The hidden range is wider than the visible range. It ensures that opponents do not disappear while you are choosing an opponent or heroes to attack. Without this range, you would have to constantly look for a new opponent because positions in Grand Arena are dynamic and change quickly.
Note: The hidden range allows you to attack an opponent even if they have changed their position while you were selecting your heroes. However, if the new position is outside both the visible and hidden range, you will have to look for a different opponent.
Why have I lost though my team has more power than my opponent's?
Sometimes a weaker team can defeat a stronger one. This situation can happen because of how energy accumulates: heroes get 1% energy, and titans – 0.5% for every 1% of the maximum health points lost. A weaker team takes more damage, thus accumulating energy faster. The quicker a character gets 1000 energy points, the sooner they can use their first skills. That is why the energy generation speed can directly affect the outcome of a battle.
To avoid this situation, you can try upgrading your team even further or changing its composition.
Why didn't I get my Elemental Sphere after a Hydra battle?
Your personal activities, including daily quests, reset at 05:00 AM your in-game time zone, while Hydra battles reset at 02:00 AM UTC. If your in-game time zone is different from UTC, all Hydra battles fought between 02:00 AM UTC and 05:00 AM of your in-game time zone will not be counted in today's daily quests activity.
To avoid this situation, you should not attack Hydra during this time period.
Why can Guild and personal activity mismatch?
Your personal activities reset at 05:00 AM your in-game time zone, and Guild activities reset at 02:00 AM UTC.
If your personal time zone is different from UTC, all activity and titanite earned between 02:00 AM UTC and 05:00 AM of your in-game time zone will not be counted in today's Guild activity. It is counted towards the Guild activities of the previous day.
To avoid this situation, you should not collect activity or titanite and upgrade Glyphs during this time period.
What is the penalty for leaving a Guild?
If you quit a Guild, you have to wait for 8 hours before joining a new one. You can spend 25 emeralds to skip the waiting time.
If your Guild is in the Silver or Gold league, you will not be able to become a Champion until the end of the current week.
How can I change Guild Master?
If the Guild Master does not log in to the game for more than 30 days in a row, their title is automatically transferred to a General or an Officer who is the first one to log in to the game after the 30 days timer has run out.
If the Guild Master logs in, the 30 days timer resets. Another way of transferring the title is to contact that player directly and ask them to manually transfer the title to someone else.
Why does my Guild have no Guild War on Saturday?
The standard Guild War Season starts on Monday and ends on Friday. On Saturday, only transitional matches take place. In these matches, top Guilds from every league except for Gold fight against bottom Guilds from the higher leagues to promote to a higher league.
If you do not have an opponent on Saturday, it means that you finished the week in the middle of your league.
Why have I lost a battle in Guild Wars against the same team I've won in the Arena?
The Arena and Guild War are two different game modes with their own features.
- All battles in Arena are automatic, whereas in Guild War you can manually control your heroes and activate their first skills.
- The animation of characters' first skills varies. In fully automatic battles, where manual combat is not available in any way (e.g., in Arena), first skills do not stop a fight. In manual combat, even with auto mode turned on (e.g., in Guild War), animations of the first skills stop a battle entirely. During this pause, skills can still damage opponents.
Why are some in-game items missing?
Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items do not disappear on their own and cannot be lost. If an item is nowhere to be found, it means that it was either used, exchanged, or not there in the first place.
Why is a Golden Horn of Summoning missing?
Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items do not disappear on their own and cannot be lost. If you cannot find a Golden Horn of Summoning, there are two possible scenarios:
- You did not open a Golden Horn Box. The Altar of the Elements grand prize is a Golden Horn Box. You need to tap Inventory and then Consumable. Find the Golden Horn Box and open it to grant one Golden Horn of Summoning to yourself and every player in your Guild.
- You have already used the Golden Horn of Summoning.
Why did a recently created equipment item disappear?
Our system ensures that every in-game action is processed and validated by the game server. It guarantees that items do not disappear on their own and cannot be lost. If a piece of equipment is missing, there are three possible scenarios:
- You might have equipped this item with another hero. Items are not unique and can be used for various heroes.
- You might have sold this item sold for gold or exchanged it for activity points for your Guild.
- Crafting in the game is a complex, multi-level system. All higher-tier items are crafted out of lower-tier gear.
What do I do if I have accidentally transferred to the wrong server?
You can transfer back to your original server for a fee any time you like. You will get 1050 emeralds and 400 VIP points as a bonus.
How do I delete my character (game profile) on a certain server?
If you want to delete a game profile on a certain server, contact our Support team. In your inquiry, mention the ID of the profile you want to delete. You can find it by tapping your avatar in the game.
Our team does not delete:
- Profiles with negative emerald balance.
- Profiles with the highest team level on the account, even if they are low-level / VIP 1-11.
Why can't I upgrade a skill/skin?
If you cannot upgrade a skill/skin, it usually means that you either have not unlocked it yet or have already maxed it out.
If this is not the case, try reinstalling the game. Make sure that you have synchronized your account with Google Play Games / AppStore / AppGallery. After that, delete the game and download it again.
How do I report offensive behavior in the game chats?
If you do not want to see any messages from a certain player, tap their nickname in the chat and then tap the Add to blacklist button.
If you believe that the player's speech or behavior in the in-game chat violates our Terms of Service, you can report them to our Support team. Submit a ticket and attach a screenshot of the message and the ID of the player who left it. Our specialists will review your inquiry.
How do I manage the blacklist?
Blacklist is a feature that allows you to hide the messages of a certain player in the chat.
You can blacklist any player by tapping their avatar in the chat, selecting Info, and then pressing Add to blacklist:
You can see everyone you added to your blacklist by opening game Settings and tapping Show chat blacklist:
Here you can tap the cross icon near the name of a certain player to remove them from your blacklist or remove everyone by tapping Clear the list:
Where is the skin I've got in the Outland?
If you cannot find an Outland skin, it means that you do not own the necessary hero yet. You can find the skin in the Inventory tab. Once you unlock the needed hero, you will find the skin in their Skins tab.
Why didn't I get emeralds for a Free tab task?
All tasks from the Free list are provided and controlled by third-party companies, TapJoy and Digital Turbine. If you have completed a task but have not received the reward, follow the instructions to check the status of the task and contact TapJoy or Digital Turbine if necessary.
I completed a task with a multiplier but got x1 emeralds instead
If you have completed a task and received fewer emeralds than promised, there are three possible scenarios:
- You received the correct number of emeralds. When you select a task from the Free tab, the multiplier is already applied to the reward shown on the right side of the list.
- The multiplier offer had already expired when you selected the task.
- The multiplier offer appeared after you had selected the task.
Why do I get different Free tasks than other players?
All tasks from the Free list are managed by partner companies, TapJoy and Digital Turbine. They are distributed based on an internal algorithm that takes into consideration a broad variety of data, such as your geolocation, device model, etc. Therefore, the number and type of available tasks may vary, you can contact TapJoy or Digital Turbine for further details.
Why can't I get Cleaver or a supertitan?
Cleaver and supertitans are unique and rare rewards. You have a certain chance to get a super prize every time you open а chest or sphere. The chance is the same for all players, so it is a matter of luck.
How do I leave feedback?
We are always happy to get new ideas from our players! If you wish to leave feedback, open our chatbot, Raymond, and select Feedback.