1. Tap the Free button that looks like an emerald:
If you do not see the Free button, tap Plus next to the emeralds counter.
Then press Go for it! in the right part of the screen:
2. Press Open next to Digital Turbine:
3. Tap the three lines button in the upper-left corner:
4. Tap Status:
5. Find your offer and tap it to see the details.
6. Tap Having issues? Click here:
6. Fill out the form and submit your report:
You will receive a response to the email address you indicated in the request.