1. Tap the Free button that looks like a sack of emeralds:
If you do not see the Free button, tap Plus next to the emeralds counter.
Then press Go for it! in the right part of the screen:
2. Press Open next to Tapjoy:
3. Tap the three lines button in the upper-left corner:
4. In the (1) Help & Privacy section, tap (2) User Support Guide:
You will see detailed instructions on how to submit a ticket to Tapjoy Support.
If you cannot access the Free tab, you can contact the Tapjoy Support team via their Help Center.