If videos do not grant rewards, follow the instructions:
-
Make sure that you are connected to a reliable network and that the signal of your device is stable.
-
Switch your Internet connection from mobile to Wi-Fi or vice versa.
-
Make sure that your game account is connected to Google Play / Game Center / AppGallery, then follow these steps:
-
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
When you reinstall the game, your progress will be loaded automatically.
All videos are provided and controlled by ironSource, a third-party company. If the instructions above have not helped, you can contact ironSource directly by email at mobile-customersupport@ironsrc.com. In your inquiry, make sure to specify your Hero Wars: Alliance account ID and describe the situation in detail.