If videos do not load or freeze, follow the instructions:
- Make sure that your mobile device meets the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
- Switch your internet connection from mobile to Wi-Fi or vice versa.
- Close the game app completely, including removing it from the list of apps running in the background, and then reopen it.
- If you use VPN services, try temporarily disabling them and then check whether your connection improves.
- If you do not use VPN services, install and enable a VPN, and then check if your connection has become better.