Sometimes, the game can show you a warning message that it cannot process your purchase correctly. In this case, the game offers to get another bundle or request a refund. If you want a refund, contact the payment platform directly.
Note: These instructions apply only if you receive this specific message in the game. In usual circumstances, refunds made through the payment system withdraw the emerald equivalent of the purchase which may cause a negative emerald balance on your game account. Our support specialists can make a refund without causing a negative emerald balance, given that certain conditions are met. That is why if you want to request a regular refund, follow the instructions in this article.
If you have got such an in-game message about refund, tap the name of your payment system to see the instructions on how to request a refund through this system.
Make sure that you have a screenshot of the payment receipt prepared beforehand. The receipt looks like this:
To request a refund, follow this link. Sign in to your Google account if you have not already, then proceed with the instructions.
You can also find detailed instructions on refunds in this Google article.
Make sure that you have a screenshot of the payment receipt prepared beforehand. The receipt looks like this:
To request a refund:
- Sign in to reportaproblem.apple.com.
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Press I'd like to, then select Request a refund.
- Choose the reason why you want a refund, then press Next.
- Select the Hero Wars: Alliance app and the purchase, then press Submit.
You can also find detailed instructions on refunds in this Apple article.
Make sure that you have a screenshot of the payment receipt prepared beforehand. The receipt looks like this:
Then contact AppGallery Support:
- Follow this link.
- Select your region in the Email us field. You will be redirected to the Support page of your region.
- Press Start chat or select one of the other available communication methods.
Make sure that you have a screenshot of the payment receipt prepared beforehand. You can find the receipt from mailer@xsolla.com in your email. The receipt looks like this:
To request a refund, follow this link and scroll down until you see the Submit a Ticket menu. Fill out the form and press Send request.
Afterward, wait for the answer from the Xsolla Support team.
Take a screenshot of the payment receipt. You can find receipts in your mail.
The receipts come from support@aghanim.com and look like this:
Then contact the Aghanim Support team at support@aghanim.com.