I Was Charged Twice for a Single Purchase

If you have both receipts for the first and the duplicate payments:

Take screenshots of both receipts from Google. You can find receipts in your email, they come from googleplay-noreply@google.com. The receipts look like this:

If you do not find the receipts in your inbox, you can open all your purchases here. 

After that, contact our Support team and attach the screenshots to your inquiry. Our specialists will review your ticket.

If you have a receipt only for one payment:

It means that the duplicate payment did not reach the game and is stuck between your payment method and Google. You need to contact Google Play Support directly and ask to check the status of the payments you are inquiring about. To do so:

1. Open the Play Store app on your device.
2. Tap your avatar to open the Menu.
3. Go to the bottom of the list and find Help & feedback.
4. Select Contact us at the bottom of the page.
5. Follow the provided instructions to submit a ticket and wait for the answer.

If the Contact us button is not there for some reason, you can initiate a dialogue with Google Support here.

If you have both receipts for the first and the duplicate payments:

Take screenshots of both payment receipts from Apple. They come from no_reply@email.apple.com. The receipts look like this:

If you cannot find the receipt in your inbox, you can check the payment history:

1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Purchase History.
5. Tap Last 90 Days, then select a different date range.

You can also find the list of your recent purchases here.

After that, contact our Support team and attach the screenshots to your inquiry. Our specialists will review your ticket.

If you have a receipt only for one payment:

It means that the duplicate payment did not reach the game and is stuck between your payment method and Apple. You need to contact Apple directly and ask to check the status of the payments you are inquiring about. To do so:

1. Follow the link.
2. Type in your question in the pop-up window.
3. To contact the support directly, select the Chat or Call option at the bottom of the page.
4. Follow the provided instructions to submit a ticket and wait for the answer.

If you have both receipts for the first and the duplicate payments:

Take screenshots of both payment receipts from AppGallery. The receipts look like this:

To find the receipts:

1. Open the AppGallery app, go to the Me tab, and tap your profile at the very top of the screen.
2. Select Payment and purchases.
3. Tap Purchase history.
4. You will see your purchase history. Find the purchase in question and tap it.

After that, contact our Support team and attach the screenshots to your inquiry. Our specialists will review your ticket.

If you have a receipt only for one payment:

It means that the duplicate payment did not reach the game and is stuck between your payment method and AppGallery. You need to contact AppGallery directly and ask to check the status of the payments you are inquiring about. To do so:

1. Follow the link.
2. Select your region in the Email us field. You will be redirected to the Support page of your region.
3. Select your preferred contact method.