You can receive a refund in the following cases:
- The payment was made within 48 hours.
- Intra-Project Values have not been used.
- The purchase did not affect other users and (or) did not give you preferences in relation to other users (VIP status, unique skin, etc.).
If these conditions are met, contact our Support team and describe the situation in detail. Our specialists will need you to attach a screenshot of the receipt. Tap the name of the app store you installed the game from to see the instructions.
Take a screenshot of the receipt. You can find receipts in your email; they come from googleplay-noreply@google.com. The receipt looks like this:
If you cannot find the receipt in your inbox, you can open all your purchases here.
Take a screenshot of the payment receipt. You can find the receipts in your inbox. They come from no_reply@email.apple.com. The receipt looks like this:
If you cannot find the receipt in your inbox, you can check the payment history:
- Open the Settings app.
- Tap your name, then tap Media & Purchases.
- Tap View Account. You might be asked to sign in.
- Tap Purchase History.
- Tap Last 90 Days, then select a different date range.
You can also find the list of your recent purchases here.
Take a screenshot of the payment receipt. You can find it in the payment history:
- Open the AppGallery app, go to the Me tab, and tap your profile at the very top of the screen.
- Select Payment and purchases.
- Tap Purchase history.
- You will see your purchase history. Find the purchase in question and tap it.
The receipt looks like this:
Check out a video instruction on our official YouTube channel: