I Made a Payment on the Wrong Server

Take a screenshot of the receipt. You can find receipts in your email; they come from googleplay-noreply@google.com. The receipt looks like this:

If you cannot find the receipt in your inbox, you can open all your purchases here.

After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.

Take a screenshot of the payment receipt. You can find the receipts in your inbox. They come from no_reply@email.apple.com. The receipt looks like this:

If you cannot find the receipt in your inbox, you can check the payment history:

1. Open the Settings app.
2. Tap your name, then tap Media & Purchases.
3. Tap View Account. You might be asked to sign in.
4. Tap Purchase History.
5. Tap Last 90 Days, then select a different date range.

You can also find the list of your recent purchases here.

After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.

Take a screenshot of the payment receipt. You can find it in the payment history:

1. Open the AppGallery app, go to the Me tab, and tap your profile at the very top of the screen.
2. Select Payment and purchases.
3. Tap Purchase history.
4. You will see your purchase history. Find the purchase in question and tap it.

The receipt looks like this:

After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.