This article explains what to do if you receive the "You already own this item" error message when making a purchase.
- Clear cache & data from Google Play Store.
- Go to Settings.
- Open Apps.
- Select Play Store
.
- Tap Storage.
- Select Clear cache.
- Reinstall the game.
Make sure that уour game account is connected to your Google Play account, then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Hero Wars: Alliance.
Note
If the steps above do not help, contact our Support team and attach the screenshot of the payment receipt from Google to your inquiry. You can find receipts in your email. They come from googleplay-noreply@google.com. If you do not find the receipt in your inbox, you can open all your purchases here.